Case Study: Another Above and Beyond

The R. A. Ross team goes above and beyond to keep you up and running.

Whatever it takes.

Heat exchanger plates and gaskets needed NOW!

Problem/Solution:

Our customer was in need of 14 plate and Nitrile gasket sets for its heat exchanger.

The customer, whose primary function is the application of corrosion-resistance coatings for all types of metals for the automotive industry, was unable to operate without its heat exchanger and would be down until the exchanger was brought back into service.

The customer requested that we supply these parts TODAY, and indicated they would be willing to drive to pick up the parts if we could locate the correct parts for their heat exchanger. While we don’t stock parts for heat exchangers, we made numerous phone calls until we were able to work with one of our supplier’s in Tennessee that not only had the parts in stock, but was able to have the order available for pick up within a few hours. What normally would take at least a day to get delivered with expedited delivery was available to the customer and they were able to get their operations back on track within the same day. This “Whatever it takes” attitude by our team is how we operate every day, no matter how large or how small the order.

In addition to plates and gaskets for heat exchangers, we stock or can order parts, part kits and drop in replacements for the following brands of pumps, blowers and vacuum.